Frequently Asked Questions
Find answers to all your questions about insurance with Exactly
General Questions
Most insurance policies can be activated the same day your details are verified. For health or business cover, our team takes care of the documents and updates you until the policy goes live.
No, our advice is completely free. You only pay the insurer for your chosen policy — no hidden fees or broker charges from us.
Yes, we can review your existing coverage and manage a smooth switch at renewal — or earlier if your policy allows. We make sure you stay protected every step of the way.
Every policy includes a 14-day cooling-off period where you can cancel your insurance at no cost. This gives you time to review the policy terms and ensure it meets your needs.
Services & Support
Absolutely. Whether you prefer English, Spanish, or another language, our multilingual team supports you from quote to claim.
Of course. We assist new residents and expats daily, explaining local insurance rules and suggesting affordable, reliable cover to get you settled fast.
We provide a wide range of insurance options including home, car, health, business, travel, and life insurance. Our experts will help you find the right coverage for your specific needs.
You can get a quote by contacting us via phone, email, or through our website. We’ll ask for some basic information about your needs and provide you with personalized options within 24 hours.
Claims & Policies
You can initiate a claim by contacting our support team via phone, email, or through your online account. We’ll guide you through the process and handle communication with the insurance provider on your behalf.
Yes, most policies can be adjusted to better fit your changing needs. Contact our team, and we’ll help you make the necessary changes, whether it’s increasing coverage, adding new items, or adjusting your deductible.
If you miss a payment, we’ll contact you to help resolve the situation. Most insurers provide a grace period. We’ll work with you to prevent any lapse in coverage and find a solution that works for your situation.
Premiums are calculated based on various factors including the type of coverage, your personal circumstances, the value of items being insured, and your claims history. We work with multiple providers to find you the best value.
Still have questions?
Our team is here to help you with any insurance-related questions.